Arvato has released a full-year review for 2018, tracking the volume and nature of outsourcing deal activity in the UK market last year.
The report highlights many areas of opportunity for those wanting to win private sector and supply chain contracts.
Boost for the retail sector
The Arvato report highlights that the retail sector recorded “the strongest year-on-year growth among businesses in 2018” with companies spending an impressive £339 million in outsourcing deals. This value was three times as much as it was 12 months prior.
Firms in the retail sector are procuring a variety of services, including multi-channel customer services, support for new technology infrastructure and data insight and analytics capabilities.
Debra Maxwell, CEO of Arvato UK and Ireland, said:
“The retail outsourcing market has grown sharply despite the overall softening in the private sector, as businesses strive to better understand their customers and provide a seamless customer journey. Delivering a premium service will be key as customer experience becomes an increasingly vital differentiator, and outsourcing partners can offer the tried and tested technologies and expertise companies need to get ahead.”
Biggest buyers: financial services
Financial services businesses emerged as the most active buyers in the private sector last year as contracts worth £1.6 billion were signed over the period. Payment processing, HR and life policy facilities were the most frequently procured services.
Find private sector tender opportunities
Both government and private sector outsourcing increased in 2018, making now a prime time for your business to invest in the right business intelligence for sourcing new opportunities.
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Last updated on January 20th, 2020
Apr 02, 2019.